Everything you want to know

Frequently Asked Questions

Common Questions

You sure can! Whilst BOLD has been developed for people 50+ it contains some great nutrients that are beneficial to adults of all ages.

We recommend taking BOLD 2-3 times per week. This means a pouch should last you 4-6 weeks.

Not at all! We've included a pre-measured scoop in every bag. So all you need to do is stir 2 scoops of BOLD into 250ml of water or milk.

You sure can! If you have a Paypal account you can now select the 'Pay in 4' when checking out.

Doing this will split the total amount will be into 4 payments, the first will be processed at the time of purchase. Paypal will then automatically process the remaining 3 payments every 2 weeks.

For more info visit Paypal

Yes you can, just call 1300 123 282

Our team are available Monday - Friday 9.30am to 4.30pm to help you via phone.

Whether you have a question, want to share some feedback or want to place an order we're here to assist you.

Bold is perfect for those times that you don’t eat or want a full meal.

It is not a meal replacement product as such, the main reason for this is that there's only 142 calories per serve which is too little for a meal replacement product according to industry standards.

Because there is a lot of protein in each serve (20grams) it does
help to keep you feeling fuller longer so you may find yourself eating less overall on the days you take it.

Bold is Australian owned and operated. Our co-founders Amber and Russell are based in Sydney and our product is made and sent from sunny Brisbane.

Shipping

Your order will be picked, packed and sent on the next business day.

Our products are sent via Australia Post and will usually arrive to you door within 5 business days.

Please note due to delays caused by COVID-19 Australia Post are currently experiencing higher volumes and demand than usual. We kindly ask that you allow 7 business days for your order to arrive at present.

You sure can! We send all our order via Australia Post which means you can send directly to your PO Box or parcel locker.

You will receive your tracking information via text. If you select to in the checkout process you will also receive this via email.

Our orders are picked and packed by SendAble, this means that your tracking information may list them as the sender.

We've partnered with SendAble in Brisbane to dispatch our orders Australia wide.

SendAble offer sustainable employment and training opportunities for those with a disability.

So every BOLD order is picked, packed and sent with purpose.

Because BOLD is a food product we can only offer returns/refunds if there is a fault with your order.

For more information please see our refund policy.

Please contact us at support@boldhealth.com.au if you have experienced issues with your order.

We currently ship to New Zealand, The UK, Ireland, Canada, The USA and China.

Prices are as follows

New Zealand $15 AUD

US and Canada $20 AUD

UK and Ireland $22 AUD

China $20 AUD

Due to COVID please allow 3-5 weeks for your order to arrive.

Product

Each serving of Bold contains 20 grams of protein.

You can see the full nutritional panel here https://bit.ly/3Gxj826

We designed BOLD Health Protein Plus to work around your lifestyle, not the other way around. It can be taken daily or whenever you feel you need a nutritional top-up.

Want ideas on delicious ways to incorporate BOLD into your diet, check out our recipes on our blog.

Bold Health Protein Plus is gluten free and plant based.

However it is manufactured in a facility that processes allergens and as such may contain traces of egg, fish, milk, soy and sulphites.

If you take BOLD 2-3 times per week one pouch should last 4-6 weeks.

Our current batch of BOLD Health Protein Plus has a best before date of October 31st 2024.

You will receive your BOLD Health Protein Plus powder in a resealable pouch.

For best results we recommend that you keep the product sealed and store in a cool, dry place.

We set out to eliminate as many nasties as possible when creating Bold.

Our formulation does not contain any added preservatives. It is also gluten and dairy free.

When formulating Bold we decided to use stvia rather than sugar to create a delicious sweet taste.

Stevia is a natural sugar substitute that is made from the leaves of the stevia plant.

You can see our full nutritional panel here https://bit.ly/3Gxj826

You sure can!

We have some great recipes for you to try on our blog, you can see them here https://bit.ly/3lVLycH

We recommend only adding Bold to cold recipes as heat can impact the B12 and vitamin D potency.

Subscription

BOLD subscribers get exclusive discounts. Not only that but you'll never have to worry about running out again as a new batch of BOLD will be sent to you monthly.

As a subscriber you'll be able to put your favourite order on autopilot and receive a new batch of BOLD every month. This option is perfect for BOLD fans you don't want to risk running out.

One-time purchasers will receive their order once. This option is perfect for those who are just starting their BOLD journey.

Yes, you can pause, change or cancel your subscription at any time.

To do this click on the 'Account' section on the top right hand side of our website to log into your account.

If you need any assistance please reach out to us at support@boldhealth.com.au

You can easily pause or cancel your subscription at any time.

To do this click on the 'Account' section on the top right hand side of our website to log into your account.

From there simply select from the pause or cancel options.

If you need any assistance please reach out to us at support@boldhealth.com.au